Terms of service

TERMS OF SERVICE

OVERVIEW

Welcome to Le Petite Jean.

This website and the Le Petite Jean brand are operated by ClothingLPJ, trading as Le Petite Jean. Throughout these Terms of Service, the terms "we", "us" and "our" refer to ClothingLPJ trading as Le Petite Jean.

We operate this online store and website, including all related information, content, features, tools, products and services, in order to provide you with a curated shopping experience (the "Services").

Our store is powered by Shopify, which enables us to provide the Services to you.

These Terms of Service, together with any policies referenced within them (collectively, the "Terms"), describe your rights and responsibilities when accessing or using the Services.

Please read these Terms carefully before using our website or placing an order.

By visiting, interacting with or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree with these Terms or our Privacy Policy, you should not use the Services.

Nothing in these Terms affects your statutory rights as a consumer under applicable UK law.

SECTION 1 — ACCESS AND ACCOUNT

By using the Services, you confirm that you are legally capable of entering into a binding contract or that you are using the Services with the permission and supervision of a parent or legal guardian where required.

To use certain parts of the Services, including purchasing products, you may be required to provide information such as your name, email address, billing information, payment details and delivery address.

You agree that all information you provide is accurate, current and complete and that you have the necessary right to provide that information.

You are responsible for maintaining the confidentiality and security of your account credentials and for activity carried out through your account.

You must not transfer, sell, assign or license your account to another person without our permission.

SECTION 2 — OUR PRODUCTS

We make reasonable efforts to display and describe our products as accurately as possible.

However, colours and the appearance of products may vary slightly from the images displayed on our website due to factors including your device, screen settings, lighting and photography.

Where products include customised, handmade or individually altered elements, minor variations may occur between products. Such variations do not affect your statutory rights where a product is faulty, not as described or otherwise fails to conform to your legal rights.

Product descriptions, designs, prices and availability may be updated from time to time.

We reserve the right to discontinue products and, where reasonable, limit the quantity of products available to individual customers or locations.

SECTION 3 — ORDERS

When you place an order through our website, you are making an offer to purchase the products contained within your order.

An order is not accepted until we confirm that it has been accepted. Payment must be successfully authorised and processed before an order can be fulfilled.

We reserve the right to reject or cancel an order where reasonably necessary, including where:

  • a product is unavailable;

  • payment cannot be authorised;

  • there is an obvious pricing or product description error;

  • we reasonably suspect fraudulent or unauthorised activity; or

  • we are unable to fulfil the order for another legitimate reason.

If we cancel an order after payment has been taken, we will refund the relevant amount using the original payment method.

Please review your order carefully before submitting it.

Cancellation and return rights are subject to applicable consumer law and our Refund Policy.

Nothing in these Terms or our Refund Policy limits any cancellation, refund, repair or replacement rights that you are legally entitled to.

Products purchased through our website are intended for personal use unless otherwise agreed with us.

SECTION 4 — PRICES AND BILLING

Prices, discounts and promotions may change from time to time.

The price payable for a product will be the price displayed when you place your order, subject to correction of obvious pricing errors.

Any applicable delivery charges will be displayed before you complete your purchase.

Where applicable, taxes will be included or otherwise clearly identified during checkout.

For international orders, customers may be responsible for customs duties, import taxes or other charges imposed by the destination country unless otherwise stated.

Promotional offers may be subject to separate terms and conditions. Where promotion-specific terms conflict with these Terms in relation to that promotion, the promotion-specific terms will apply.

You agree to provide accurate and complete billing, payment and account information and to update your information where necessary.

You confirm that you are authorised to use the payment method provided for your purchase.

SECTION 5 — SHIPPING AND DELIVERY

Delivery options, estimated delivery times and applicable charges will be displayed during checkout or within our Shipping Policy.

Delivery times provided are estimates unless expressly stated otherwise.

We will take reasonable steps to deliver your order within the agreed timeframe and in accordance with applicable consumer law.

We are not responsible for delays caused by events outside our reasonable control. Where a significant delay occurs, we will provide you with any rights or remedies required under applicable law.

For orders delivered to consumers in the United Kingdom, responsibility for the goods generally remains with us until the goods are delivered into your physical possession, or to a person identified by you to receive them, subject to applicable law.

Please contact us at support@lepetitejean.com if you experience an issue with your delivery.

SECTION 6 — INTELLECTUAL PROPERTY

Unless otherwise stated, the content available through our Services, including our branding, logos, text, photographs, graphics, product imagery, designs, custom denim designs, videos, website content and other creative materials, is owned by or licensed to ClothingLPJ.

Such content may be protected by copyright, trade mark, design and other intellectual property laws.

The Services and their content are provided for your personal, non-commercial use.

You must not reproduce, copy, distribute, modify, republish, sell, commercially exploit or otherwise use our protected content without our prior written permission, except where permitted by law.

Nothing in these Terms transfers ownership of our intellectual property to you.

The Le Petite Jean name, branding, designs and associated brand assets must not be used in a way that suggests endorsement, affiliation or ownership without our permission.

Shopify's names, logos and associated intellectual property remain the property of Shopify or its respective licensors.

All other third-party trade marks, names and intellectual property displayed through the Services remain the property of their respective owners.

SECTION 7 — OPTIONAL TOOLS

We may provide access to tools or services operated by third parties.

We do not necessarily control or monitor these third-party tools and cannot guarantee their availability or performance.

Your use of third-party tools may be subject to separate terms and privacy policies provided by the relevant third party.

To the extent permitted by law, we are not responsible for losses arising solely from your use of third-party tools that are outside our reasonable control.

We may introduce new features, tools or resources to the Services in the future. Unless otherwise stated, those features will also form part of the Services and be subject to these Terms.

SECTION 8 — THIRD-PARTY LINKS

Our Services may contain links to websites, services or content operated by third parties.

We are not responsible for the content, availability, security or accuracy of third-party websites that are outside our control.

If you choose to access a third-party website, you should review its applicable terms, privacy policies and other policies before making a purchase or providing personal information.

Any complaints or questions relating specifically to products or services supplied independently by a third party should be directed to that third party.

Nothing in this section excludes liability that cannot legally be excluded.

SECTION 9 — RELATIONSHIP WITH SHOPIFY

Le Petite Jean is powered by Shopify, which enables us to provide the Services to you.

However, any sales and purchases you make through our store are made directly with ClothingLPJ trading as Le Petite Jean.

By using the Services, you acknowledge and agree that Shopify is not the seller of products purchased directly from Le Petite Jean and is not responsible for fulfilling your order.

To the extent permitted by applicable law, Shopify and its affiliates are not responsible for claims arising solely from products sold to you by Le Petite Jean.

Nothing in this section limits any rights you may have that cannot legally be excluded or restricted.

SECTION 10 — PRIVACY POLICY

Personal information collected through the Services is handled in accordance with our Privacy Policy [LINK].

Because our store is hosted by Shopify, Shopify may collect and process certain personal information in connection with your access to and use of the Services.

Shopify's relevant privacy information can be found through Shopify's Privacy Policy.

Information may also be processed by service providers that help us operate our store, process payments, fulfil orders, provide customer support, analyse website performance or otherwise provide the Services.

Please review our Privacy Policy for further information about how personal information is collected, used, stored and shared and about your rights in relation to your personal information.

SECTION 11 — FEEDBACK AND REVIEWS

If you submit reviews, photographs, feedback, suggestions, ideas or other content ("Feedback") to us, you confirm that you have the right to provide that content.

Where necessary for us to display, reproduce, promote or otherwise use Feedback that you voluntarily submit for those purposes, you grant us a non-exclusive, worldwide, royalty-free licence to use that Feedback in connection with our business and Services, subject to applicable law.

You must not submit Feedback that:

  • infringes another person's intellectual property or privacy rights;

  • contains unlawful, defamatory, abusive or obscene material;

  • contains malware or malicious code;

  • is deliberately false or misleading; or

  • impersonates another person.

We may moderate or remove Feedback where we reasonably believe it breaches these Terms or applicable law.

You remain responsible for Feedback you submit.

SECTION 12 — ERRORS, INACCURACIES AND OMISSIONS

Occasionally, information provided through the Services may contain typographical errors, inaccuracies or omissions relating to matters such as product descriptions, prices, promotions, delivery charges, delivery times or availability.

We reserve the right to correct genuine errors and update inaccurate information.

If an error affects an order you have already placed, we will deal with the matter fairly and in accordance with applicable consumer law.

Nothing in this section allows us to remove or restrict your statutory consumer rights.

SECTION 13 — PROHIBITED USES

You may only use the Services for lawful purposes.

You must not use the Services to:

  • engage in unlawful, fraudulent or malicious activity;

  • infringe our intellectual property rights or those of another person;

  • harass, threaten, abuse or defame another person;

  • knowingly transmit false or misleading information;

  • distribute spam or unsolicited communications;

  • impersonate another person or organisation;

  • upload viruses, malware or other harmful code;

  • attempt to gain unauthorised access to our website, systems or customer information;

  • collect personal information about other users unlawfully;

  • interfere with the security or normal operation of the Services; or

  • reproduce, scrape, extract, sell or commercially exploit substantial portions of the Services without permission where such activity is prohibited by law.

We may restrict or terminate access to the Services where we reasonably believe these Terms have been seriously or repeatedly breached.

SECTION 14 — AUTOMATED TOOLS AND AGENTS

Automated systems, bots, software agents or similar tools must not access or interact with our Services in a manner that:

  • attempts to bypass technical or security measures;

  • misrepresents automated activity as human activity;

  • interferes with the normal operation of our Services;

  • unlawfully extracts or collects data;

  • infringes our intellectual property rights or those of another person; or

  • otherwise breaches applicable law or these Terms.

We may use reasonable technical measures to protect our Services against abusive, excessive, fraudulent or unauthorised automated access.

SECTION 15 — TERMINATION

We may suspend or terminate your access to certain Services where reasonably necessary, including where you materially breach these Terms, engage in fraudulent activity or misuse our Services.

Termination does not affect rights or obligations that arose before termination.

Any provisions that by their nature are intended to continue after termination will remain in effect, including provisions relating to intellectual property, liability, privacy and governing law.

SECTION 16 — WARRANTIES AND CONSUMER RIGHTS

We take reasonable steps to ensure information provided through the Services is accurate and up to date.

However, general website content may occasionally contain errors or become outdated.

Nothing in these Terms excludes or limits warranties, guarantees, remedies or other rights provided to consumers under applicable law.

Where you purchase goods from us as a consumer, your products must meet the standards required by applicable UK consumer law, including requirements relating to satisfactory quality, fitness for purpose and conformity with their description where applicable.

Your statutory rights are not affected by these Terms.

SECTION 17 — LIMITATION OF LIABILITY

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

In particular, nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot legally be excluded.

If you are a consumer, we are responsible for foreseeable loss or damage caused by our breach of these Terms or our failure to use reasonable care and skill.

We are not responsible for losses that were not foreseeable when the contract was formed.

Where you use our Services as a consumer, we are not responsible for business losses, including loss of profits, revenue, business opportunities or business interruption arising from your use of products for commercial purposes.

Nothing in this section affects your statutory rights.

SECTION 18 — YOUR RESPONSIBILITIES

You are responsible for ensuring that your use of our Services complies with these Terms and applicable law.

You may be responsible for reasonably foreseeable losses suffered by us as a result of your unlawful use of the Services or material breach of these Terms, subject to applicable law.

Nothing in this section requires a consumer to compensate us for losses for which they would not legally be responsible.

SECTION 19 — SEVERABILITY

If any provision of these Terms is determined by a court or other competent authority to be unlawful, invalid or unenforceable, that provision will be treated as modified or removed to the minimum extent necessary.

The remaining provisions will continue in full force and effect.

SECTION 20 — WAIVER AND ENTIRE AGREEMENT

If we delay or fail to enforce any right available to us under these Terms, this does not necessarily mean that we have waived that right.

These Terms, together with any policies expressly incorporated into them, form the agreement between you and us concerning your use of the Services and purchases made through the website.

Nothing in these Terms limits rights provided to you under applicable consumer law.

SECTION 21 — ASSIGNMENT

You may not transfer your rights or obligations under these Terms to another person without our prior written consent, except where applicable law gives you the right to do so.

We may transfer our rights and obligations under these Terms where permitted by law, provided that doing so does not reduce the rights available to you as a consumer.

SECTION 22 — GOVERNING LAW

These Terms of Service and any contract between you and ClothingLPJ trading as Le Petite Jean are governed by the laws of England and Wales.

If you are a consumer resident elsewhere in the United Kingdom, you may also benefit from mandatory protections available under the laws applicable where you live.

Nothing in these Terms limits any rights you may have regarding where legal proceedings can be brought under applicable consumer law.

SECTION 23 — HEADINGS

The headings used in these Terms are included for convenience only and do not affect their interpretation.

SECTION 24 — CHANGES TO THESE TERMS

You can review the current version of these Terms at any time on this page.

We may update these Terms from time to time, including to reflect changes to our Services, business practices or applicable law.

Where required by law, we will provide appropriate notice of material changes.

Changes will apply from the effective date stated in the updated Terms and will not retrospectively remove rights that have already arisen under an existing order or contract.

SECTION 25 — CONTACT INFORMATION

If you have any questions about these Terms of Service, please contact us at:

Business Name: ClothingLPJ
Trading Name: Le Petite Jean
Business Owner: Kirsty Price
Email: support@lepetitejean.com
Website: www.lepetitejean.com